Calls without missed inquiries
Answers incoming calls, clarifies the purpose, consults the customer and guides them through the right scenario.
AI agents for business
AI agents for process automation
We develop and implement AI solutions for business process automation — from customer conversations to documents, images and data.
Create an agent yourself on the SoftRestChat no-code platform or order a ready-made scenario implementation or a custom solution for your processes.
- From no-code to custom development
- 10 years in software development
- Warranty after launch
Lead qualified
Passed to manager
Incoming callanswered in 2 seconds
24/7no missed inquiries
Why now
Do not lose customers when your team cannot respond in time
A customer does not want to wait on the line or several hours in a chat. The AI agent accepts the inquiry immediately — at night, on weekends or during peak load.
Messages without waiting
Communicates on the website and connected channels, keeps context and handles several conversations at once.
Requests without manual transfer
Collects contacts and request details, qualifies the lead and sends the information to a manager or CRM.
Service without breaks
Works 24/7 to a single standard, follows the regulations and does not depend on the team workload.
More than a chatbot
It does not just answer — moves the conversation to the next step
The AI agent understands free-form speech and messages, considers context and chooses an action for each situation instead of following a rigid button tree.
- 01 Answers from the company knowledge base
- 02 Helps choose a product or service
- 03 Clarifies the need and qualifies the inquiry
- 04 Collects contacts and request data
- 05 Passes the full context to an employee
- 06 Works with CRM and business systems
One standard for every channel
One AI agent for calls and chats
Customers contact you in different ways but expect the same fast and accurate answer. SoftRestChat unifies communications in one solution.
Voice agent
Accepts calls, recognizes natural speech and transfers the conversation to an employee.
Website agent
Consults visitors and turns interest into a request directly in the chat.
Messengers and platforms
Answers in MAX, Telegram and Avito using a shared knowledge base.
Unified workspace
Stores conversation history and lets an employee join the conversation.
S Conversations
AKAnna K.Need a consultation...2 min
MSMikhail S.Thanks for the answer!8 min
EVElena V.Tell me the price11 min
RPRoman P.I want to connect...24 min
The AI agent is answering
Can it connect to our CRM?
Yes, through a ready-made integration or API. Which CRM do you use?
Bitrix24
Transfer to operator
WebsiteMAXTelegramAvitoTelephony
Agent roles
What can you delegate to an AI agent
Start with one scenario that takes the most time and gradually expand automation.
Sales
Identify the need, explain the terms and pass a qualified lead to the manager.
Support
Close typical questions and pass an unusual situation to a specialist without losing context.
Consultations
Help choose a service or product, explain prices and the process.
Appointments and requests
Clarify parameters, collect customer data and prepare the request for processing.
First line
Identify the topic and route the customer to the right employee.
Internal assistant
Give the team quick access to instructions and corporate knowledge.
Knowledge base12 sources
WWWCompany website128 pages · updated today✓
PDFPrice list and services.pdf24 pages · 2.4 MB✓
FAQAnswers to questions46 ready answers✓
Knowledge base is up to dateSynchronized✓
Update the knowledge base as products and prices change — without retraining the whole team.
Your knowledge + AI capabilities
It knows your business, not generic phrases
Upload your website, documents, price lists, instructions and FAQ. The agent uses them in conversations and follows your boundaries.
- what it can tell customers;
- which questions it should ask;
- which data to collect;
- when to hand the conversation to a person;
- what tone and identity to use.
Choose your path
Launch yourself or let us handle everything
Independently
On the SoftRestChat platform
For teams that want to create and develop AI agents themselves.
- No-code setup without programming
- Guides, knowledge base and sandbox
- Connect channels and choose an AI model
- Unified workspace and API for integrations
With the SoftRest team
Turnkey implementation
For businesses that need a ready result without diving into technical details.
- Analyze the task and design scenarios
- Prepare instructions and knowledge base
- Connect channels, CRM and telephony
- Test and launch on real inquiries
SoftRestChat
A platform, that grows with your tasks
A fast no-code start does not limit growth: connect complex scenarios through API and custom functions.
No-code for a fast start
Create and edit agents through the interface without developers for every change.
ChannelAI agentAnswer
Flexibility through API
Connect external systems and custom functions.
Multiple AI models
Yandex, DeepSeek, OpenAI or GLM — for quality and budget.
Human in the loop
An employee receives the complex conversation with its full history.
Data in Russia
Infrastructure in Russian data centers, aligned with 152-FZ.
To your scale
Add roles, channels, knowledge and integrations as you grow.
From idea to real inquiries
How the launch works
- 01
Define the result
Choose the inquiries to automate and define the target action.
- 02
Add knowledge and rules
Upload materials and configure tone, questions and boundaries.
- 03
Connect channels
Set up calls, website, messengers, platforms and integrations.
- 04
Test and launch
Check scenarios in the sandbox and move the agent to real inquiries.
Transparent pricing
Pay for automation, not complexity
7 days
free to test on real conversations
7 days
For website and chats
MAX, Avito and other text channels.
from 1 000 ₽/ month
With your own API key, AI costs can be reduced 2–3 times.
For incoming calls
8,000 bonus credits are added to the account.
5 000 ₽/ month
With your own API key and many calls, the per-minute cost can reach 1-2 ₽/min.
Turnkey voice robot
Scenario, knowledge, voice channel and handoff logic.
30 000 ₽one-time
Not sure which format fits?
Compare launch options ↓
FAQ
Frequently asked questions
Did not find an answer? Tell us about the task and we will suggest a suitable launch plan.
What is the difference between an AI agent and a chatbot?
A chatbot follows preset buttons and branches. An AI agent understands free-form requests, keeps context, uses the knowledge base and chooses the next action for the situation.
Do I need to know how to program?
No. You can configure a basic agent in a no-code interface. API and our team are available for custom logic.
Will the agent know our products and services?
Yes. Add documents, website, price lists, FAQ and instructions to the knowledge base. The agent's answers will be limited by your rules.
Can an employee join the conversation?
Yes. The agent passes a complex inquiry to a person with collected data and the full conversation history.
Which channels can be connected?
Voice calls, website chat, MAX, Telegram, Avito and integrations with external systems.
Where is the data stored?
Cloud infrastructure is hosted on servers in Russia and aligned with 152-FZ. A separate corporate environment is available for discussion.
How long does launch take?
Basic setup can be launched from 1 day. A turnkey project depends on scenarios, channels and integrations.
Start with one scenario
Turn every inquiry into a handled conversation
Tell us which calls and messages take your team's time. We will show how to automate them and suggest the right launch format.
