24/7 customer support with AI

Clients write at any time — the AI agent responds instantly, solves typical questions and transmits complex cases to the operator with a complete history of the dialogue.

Transfer communications with users to an AI agent: reduce staff costs, save staff time, and improve the quality of service. 86% of buyers are ready to change the company if they are not satisfied with the quality of the service — the AI agent does not let the client leave without an answer.

Submit your application

info@softrest.ru

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Why are customers leaving and how to fix it

Operators take a long time to respond

The AI agent is responsible in seconds, does not queue or make you wait. The client receives a response instantly.

Support does not work 24/7

At night, on weekends and holidays, the AI agent accepts requests without interruptions. No customer goes unanswered.

Repetitive questions are distracting

AI answers typical questions: prices, terms, conditions, delivery, refund. Operators only deal with complex tasks.

The context is lost during transmission

The AI agent stores the history of the dialogue and transmits the full context to the operator - the client does not need to repeat the question.

AI agent capabilities for support

Consultations 24/7

Answers questions about services, prices, deadlines, and working conditions. It works around the clock seven days a week.

The company's knowledge base

They are trained based on your documents, website, and FAQ. Responds only based on your data, does not invent information.

Qualification of requests

Determines the urgency and category of the issue. Urgent requests are sent to the operator as a priority.

Transfer to the operator

Difficult questions are transmitted to a live operator with a complete history of the dialogue. The client does not repeat the question.

Integration with CRM

Automatic creation of tickets, recording of dialogues in CRM. The entire history of requests is in one system.

Request analysis

Categorization of questions, report on frequent problems, response time, satisfaction level (CSAT).

Why choose our solution

Automation without loss of quality

The AI agent responds clearly according to the knowledge base, does not forget the context and does not annoy the client with the same type of answers. All dialogs are saved for quality control.

Instant implementation

Connect the AI agent in 1 day: download the knowledge base, set up scripts, and connect the channel. No development.

Single entry point

All support channels (website, messengers, email) in one window. The AI agent works in all channels with a single logic.

How to launch an AI agent for support

We collect typical customer questions, define categories, and prepare a knowledge base.

We create response scenarios, triggers for transmission to the operator, and connect the knowledge base.

We connect channels (website, Max, Avito) and CRM.

We are testing on real requests, finalizing scenarios, launching them.

Frequent questions

No, the AI agent takes care of the sample questions and primary qualifications. Complex and non-standard requests are transmitted to live operators. This reduces the workload on the team, rather than replacing it.

You upload documents, instructions, FAQ, or provide a link to the website. The AI agent learns from your data and responds only based on it.

Website (chat widget), Max, Avito. All channels are connected via a single platform.

The basic setup is 1 day. Turnkey with scenario development and integration — from 3 to 7 days.

Yes. Dashboard with metrics: number of requests resolved without an operator, response time, CSAT, categories of questions, dynamics of the support load.

Automate customer support

+7 (981) 407-17-17 info@softrest.ru

Implementation results

Customer service costs are reduced by 30% | AI saves from 3 to 10 hours per week | Service quality is improved by 50% | 86% of customers do not tolerate long answers

24/7 customer support with AI

Clients write at any time — the AI agent responds instantly, solves typical questions and transmits complex cases to the operator with a complete history of the dialogue.