Top 5 Russian services for a free tech support bot in Max: an honest and detailed overview of tariffs

Automation

18.09.2026

Скопировано!

Disclaimer:

September 12, 2026

Content

What you need in any case, no matter what service you use
How we selected and what we considered free
Jivo is the only perpetual zero with the Max channel
Softrestchat is an AI agent that remains a working inbox when loans run out.
PuzzleBot is a free construction kit if there are few customers.
Salebot — all channels are free, but 50 messages per day
Aimylogic — unlimited zero, but 25 users per month
Who was not included in the rating and why
What to choose for your situation
What to do next

What you need in any case, no matter what service you use

own a bot in Maxbusiness.max.ru

creating an AI agent and connecting to Max

The limits of the Max itself, which are not bypassed by any service:support response rates

Some of Max's partners, including Chat2Desk, BotHelp, Usedesk, and Just AI, offer simplified verification to customers without RuStore and the SME.RF registry. This is convenient, but it does not eliminate the issue of tariffs: it is easier to connect the channel than to find a truly free mode of operation.

How we selected and what we considered free

We included only Russian services in the rating, where the Maks channel is confirmed by the documentation of the service itself or official materials, and not by a retelling in someone else's review. The second criterion is a perpetual free tariff. Three days, seven days, or two weeks of access is a trial period, not a free product.

The third criterion is the presence of a live operator: you need an interface where a person can answer the client with their hands. This is essential for technical support. Even a good scenario bot sooner or later comes up against a question that was not provided for in the branches, and then the dialogue should go to a specialist.

For this reason, services with trials remained outside the rating: BotHelp gives 14 days, Leadteh and JetBot — 7 days, Umnico, Teletype and Pact — 3 days. "These" products may be powerful, but calling them free would be unfair to a reader who is looking for a solution not to "try it before Friday," but to "work without mandatory payment."

Jivo is the only perpetual zero with the Max channel

Jivo announcement instructions for connecting Max

other channels

It is important not to attribute too much to the free tariff. It does not include active invitations, response templates, Jivo CRM, Avito, telephony and chatbots. The number of operators on the free tariff is interpreted differently in public materials, so it is better to specify it during registration. But even with this caveat, for the scenario "you need a free inbox at Max, you don't need AI", Jivo looks like the most direct option.

Softrestchat is an AI agent that remains a working inbox when loans run out.

Softrestchat live operator

The live operator continues to respond with zero credit balance, and the number of operators is unlimited. For growing support, this is more important than it seems: many free tariffs have a ceiling of one or two jobs, and the team does not rely on messages, but on people. Here, you can connect as many operators as you need — there is no limit on jobs.

If you want to try AI answers in action, then you can test it for free: the trial period lasts 7 days and includes 200 bonus credits (needed for neural networks to work).

integrate with Bitrix24

PuzzleBot is a free construction kit if there are few customers.

PuzzleBot supports Max since 05/04/2026 and is interesting because it allows you to build a scenario bot without development. The unlimited free tariff has restrictions: 150 subscribers per bot and 150 per resource, 1 bot, 2 resources, 15 commands and conditions, as well as advertising of the service in the bot.

For manual support, there is a "Dialogues" section where the operator can respond to the client. A separate advantage is the common logic of the project for Telegram and Max: you do not need to duplicate scripts for each channel again. Paid rates start from about 891 ₽ per month.

An honest assessment is this: PuzzleBot is primarily a script builder with the ability to manually respond, and not a full—fledged operator panel for the flow of requests. For microbusiness, where there are few customers and advertising of the service is acceptable, the option is working. For support with a constant queue of dialogues, it will quickly become crowded.

Salebot — all channels are free, but 50 messages per day

instructions for the Max channel

For support, this is about 10-15 dialogues per day, if you count not only the first message from the client, but also clarifications, operator responses, and system replicas. When there are few requests, the limit is tolerable; when there is a flow, the limit turns into a bottleneck.

At launch, Salebot additionally gives you several days of the maximum tariff. With the free tariff, you can accept payments in the bot, with the exception of individual providers. The paid "Business" tariff costs 2,999 rubles per month, and an additional messenger costs 649 rubles.

Aimylogic — unlimited zero, but 25 users per month

Just AI documentation

25 unique users per month, 2 operators and 1 group of operators in the Aimychat channel, functions and API are available for Free. ChatGPT is not available on the free plan. Paid rates start with Startup for 1,089 rubles, followed by Growth for 4,290 rubles, Optimal for 6,490 rubles, and Premium for 16,390 rubles.

The main caveat is obvious: 25 unique users per month is less than one new customer per day. Therefore, it is better to perceive the free Aimylogic as a neat demo mode of an enterprise platform, rather than as a permanent solution for customer support.

Who was not included in the rating and why

This section is as important as the top one itself: it is here that you can see where "free" ends in advertising formulations.

Service	Why not in the ranking
Bitrix24	There is a free tariff, but Open lines are available only from the "Standard" tariff. You can build your own integration through the REST API, but this is a development, not a ready-made solution.
Chat2Desk	The "Start" tariff is free, but includes 0 messengers; the maximum requires a "Basic" of 5,000 rubles per month.
Talk-Me, Verbox, Webim	The public conditions indicate that integration with communication channels or specifically the Max channel is not available on the free version or is enabled on paid tariffs.
Teletype.app, Umnico, BotHelp, Pact	There is no permanent free tariff for the task: short trials from 3 to 14 days are available.
Usedesk, Omnidesk, edna, AutoFAQ, Sherlock, Carrot quest, Voximplant Kit, Naumen	Official partners of Max, but there are no public free tariffs for this task; more often it is a corporate segment with a price on request.
Chatfuel, Craft Talk, TWIN, LiveTex, MTS Exolve, Botcreators	Support for Max has not been confirmed either on the websites of the services or in the official list of Max partners.

CleverApp, Leadteh, and JetBot are worth mentioning separately: according to public materials, they look like one platform in different wrappers with a similar interface and different prices, so comparing them as three independent solutions is not very useful. Carrot quest, for example, honestly warns that integration with Max only works for incoming messages — this is a good example of a transparent clause.

What to choose for your situation

Situation	Choice
We need free live operator support, no AI needed.	Jivo "Initial"
We need an AI agent responsible for your materials, with escalation to humans.	Softrestchat
Microbusiness, up to 150 customers, ready for advertising in the bot	PuzzleBot
We need scripts and payment in the bot, there are few requests.	Salebot
Do you want to try an enterprise platform on a small volume	Aimylogic Free
You already live in Bitrix24 and are ready to pay	Bitrix24 "Standard"
There is a developer and you need full control without tariff restrictions.	Own bot on Max's Bot API

What to do next

AI is an agent, not just an inbox

If the task is broader — integration with CRM, 1C, transfer of applications, transaction statuses and a pilot for a specific support department, you can launch a turnkey implementation. In such a scenario, the free tariff is no longer the main goal: it is more important that the bot does not just respond, but integrates into the company's workflow and does not lose a customer between the first message and payment.